Customer FAQs: Your Guide to Shopping with Us

If the item you're eyeing is sold out in your size, don't fret! New items can sell out quickly, but we often restock. Simply reach out to our customer care department via email, and we'll do our best to notify you when the item becomes available again. Please provide the best email address for reaching you.

Rest assured, the size shown on the website is converted into international size standards before products are made available for sale. If the size you receive differs from what you ordered, don't worry. The size we sent you is correct. Give them a try first, and if they don't fit well, you can definitely return them. Please check our return policy for details.

Minor color differences may occur due to variations in camera perspectives and lighting conditions. If the difference doesn't significantly impact the appearance or your satisfaction with the clothing, we hope you'll keep them. As compensation, we'll provide you with a promotion code for your future purchases. However, we strive to minimize such occurrences.

We are planning to prepare for the opening of our stores in the United States and Canada, but for the time being we are only selling our brand on our website!

Raw materials are shipped in from all over the world, we make sure that all materials are traceable to their source, and then they are manufactured in our US Canada factories and shipped out from the warehouse closest to you!

During the checkout process, you'll find an option to input your discount code. Simply enter the code to redeem your discount.

Consult our Size Guide for general sizing information. If you have specific questions about the fit of an item or need measurement guidelines, please email our Customer Service Department.

Occasionally, an unforeseen event may lead to an item becoming unexpectedly out of stock. In such cases, we'll promptly contact you within 24 to 48 hours to notify you of the cancellation. If your order contains additional items, the available items will still be shipped to you, and the canceled item will be refunded.

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly, so once the parcel is dispatched, we cannot make any changes.We only offer prints in different sizes. The color you see is the only color scheme for that design.As long as the product has not been washed or worn, you can exchange it for another color or size within 30 days.

We strive to provide comprehensive product information on our website, including sizing, descriptions, care instructions, and images. If you require additional information, please let us know, and we'll do our best to accommodate your request.

We accept all major credit/debit cards, and PayPal. Which are securely processed to ensure the safety of your details.(We do not accept EBT or food stamps as an acceptable method of payment)

You can shop in various currencies, including US dollar, EURO, Great Britain Pound Sterling, and more.

Rest assured, it is safe to order on our website. We use industry-standard encryption technologies to secure your data during transmission.

Several reasons may lead to your credit card being refused, including expired cards, reaching credit limits, or entering incorrect information. Ensure your details are accurate and up-to-date, and try again.

You'll only be charged once your order ships. If you notice duplicate charges, it may be due to an authorization hold, which typically clears within 48 to 72 hours. For assistance, contact your bank.